1st Line Support - Hertford - £18,000-22,000 per annum

Job Title: 1st Line Support Salary: £18,000-22,000 per annum (depending on skills/exp.) Location: Hertford Contract: Permanent / full time Hours: Monday-Friday, Shift patterns between 8am - 8pm The Role: Respond to client queries within response time via telephone/email Remote troubleshooting Housekeeping and admin tasks on client IT systems Record notes of work carried out on each case (on in-house system) Carry out daily checks on client monitoring systems Experienced Required: Strong customer service skills/background (essential) Confident, professional telephone manner (essential) Passion for IT and customers Confident, outgoing personality Technical Skills: Knowledge of Windows operations systems (windows 7, 8, 8.1) MS Office (2007 ) with outlook LAN and WAN networking protocols Active directory (highly advantageous) MS Exchange Office 365 administration Good luck with your application, should you be short listed for this position, a member of the Smart10 team will be in touch with you very soon Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards , for being the most "promising" and "innovative" company within Hertfordshire. The Smart10 Group recently also scooped the Award Winning Title of 'Most Inspiring Business Woman’ at The National 'Best Business Women Awards’ in October 2018 and 'Best SME Business’ at the biz4Biz awards 2019 We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.