Audio Visual Technician

Fantastic opportunity to join directly a global law firm. Our client is looking for an Audio Visual Technician to join their close knit team in central London to deliver exceptional AV service. Description ROLE OVERVIEW The Audio/Visual (AV) Systems Analyst is responsible for providing AV service to our client’s offices. Responsibilities include, but are not limited to, coordination, setup, operations, escalation, and maintenance of AV systems. At times the AV Systems Analyst will assist with projects. The AV Systems Analyst may also be asked to assist other offices with their AV needs. Effective communication and coordination with lawyers, business services employees, clients, and outside vendors and contractors is an essential part of this position. The AV Systems Analyst will be expected to interact and coordinate closely with various teams across the firm in the seamless delivery of AV services such as the Client Host, Conference Centre, Conference Services, Event Services, Facilities, IT Infrastructure, and other teams. The AV Systems Analyst reports to the AV Systems Team Lead, which is responsible for day to day operations of AV Service in the London offices. KEY RESPONSIBILITIES / ACCOUNTABILITIES • Support day to day operations of the firm by providing AV services not limited to coordination, setup, and shutdown/clean-up of AV equipment once a meeting is complete. • Operating AV systems integrated with video conferencing, projection, audio, video recording, playback, and remote control devices. • Operating video cameras to record firm programs and events; performing video and audio tape duplication, including media labelling and documentation. • Operate AV systems integrated with video conferencing, projection, audio, recording, playback, and remote control devices. • Providing lead and/or backup support for firm-wide multi-point video conferences, which may include consulting with lawyers, business services employees, clients, and vendors to determine requirements, and monitoring meetings as required. • Perform all functions related to AV media recording and duplication, including basic AV editing and accurate media labelling. • Provide the delivery, installation, operation and retrieval of AV equipment for daily meetings and firm events in the office in accordance with the daily conference room schedule and just-in-time requests. • Identifying, troubleshooting, and resolving AV equipment and connectivity issues. • Coordination of AV support for firm events held on firm and/or public facilities, which may include interaction with vendors and other facility support staff. • Support implementation of new technologies, equipment, and network services related to video conference and Audio/Visual services firm wide. • Maintain a thorough inventory of AV equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment to including organising AV storage space. • Interacting with partners, lawyers, business services employees, office administrators, and clients, and providing individual instruction/support in equipment setup and operation. • Scheduling, launching, and troubleshooting web conferencing applications (e.g., WebEx). • Installing, configuring, and troubleshooting desktop video conferencing applications (e.g., Cisco Jabber, Microsoft Lync/Skype). • Respond to emails and calls to the AV service team. • All members of the firm are encouraged to participate in our Global Citizenship program. • Other duties as assigned. The AV Systems Analyst reports to the AV Systems Team Lead, which is responsible for day to day operations of AV Service in the London offices. PERSON SPECIFICATION THE CANDIDATE • Excellent verbal and written communication, organisational, time-management and problem-solving skills. • Excellent customer service skills, able to maintain a high degree of professionalism at all times. • Ability to work in a highly demanding, fast-paced, and constantly evolving work environment. • Ability to work proactively with minimal supervision on assigned tasks. • Ability to operate and monitor videoconference equipment, establishes point-to-point and multi-point connections, and interconnects auxiliary equipment through Cisco/Tandberg systems. • Ability to set up, interconnect, and operate audio and video equipment, including digital video cameras, audio tape decks, audio mixers, microphones, and public address systems. • Ability to establish firm and client computer connections to internal and external resources. • Ability to upload and operate PowerPoint presentations. • Ability to integrate meetings with web and audio conferencing. • Ability to operate a wide range of rooms ranging from small to fully integrated and reconfigurable multi-purpose rooms with video conferencing, projection, audio, recording, playback, and remote control devices. • Ability to operate portable videoconference equipment, establishes point-to-point and multi-point connections, and interconnects auxiliary equipment such as computers and document cameras. • Ability to identify, troubleshoot and resolve AV equipment and connectivity issues. • Ability to perform all functions related to audio/video media editing and duplication. • Ability to manage complex meetings involving multi-media communications and presentations, ranging from a single site to multiple sites and/or presenters. • Ability to identify and resolve AV and videoconference equipment and connectivity issues, including those involving video conferencing bridging equipment. • Familiarity with wireless presentation and streaming technologies. • Working knowledge of personal computers, Microsoft Office Suite, and media presentation software (e.g., PowerPoint). • Working knowledge of web-based conferencing applications (e.g. WebEx). • Understanding of Local and Wide Area networking principles. • Understanding of cable TV equipment (e.g., tuners, head-end systems). • Ability to operate and provide service with Apple iOS, Crestron Fusion/Touch panels, and Cisco conferencing products. QUALIFICATIONS AND TRAINING • Strong experience in AV industry required. • Experience supporting day to day meeting support in a corporate environment is required. • Experience with Cisco/Tandberg systems and management software (TMS) is required. • Experience with large conference centres is required. • Strong understanding of AV technology, troubleshooting, and concepts are required. • Experience working with conference room booking and IT ticketing systems is preferred. • CTS and other AV/collaboration certification is preferred. • Major Law firm experience is preferred. • University degree is preferred but not essential. • Heavy lifting is part of the role. WORKING HOURS You will work a work pattern of 41.25 hours per week, falling between 7:00 am and 8:00 pm Monday to Friday, as agreed with your manager. From time to time you may be required to work outside these of these hours. This job was originally posted as www.totaljobs.com/job/89307148