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Reed
,
West Bridgford, Nottinghamshire
2Nd Line Support
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Salary: £11 per hour |
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Overview
2nd Line IT Support Technicians are required by our Public Sector client based in Nottingham for initial 3 month contracts (with a possibility of extension). The successful candidates will provide 2nd Line Support, acting as a point of escalation for IT tickets. In your role you will: - Receive incidents and service requests, via a variety of means, such as telephone, email, web portal, fax, etc. - Utilise all available products and tools to assist in the efficient installation of software and resolution of incidents - Provide technical advice and guidance to customers on the use of IT equipment, including but not limited to; the self-support portal, desktop systems and their associated software, telephony, LAN networks and peripherals - Track incidents and service requests throughout their lifecycle. Experience required: - Customer IT service support, good customer service and communication skills - Administration and configuration of desktop applications (inc. Windows 7, Windows 10, Microsoft Office, Active Directory, SCCM, AV software configuration) - Supporting End users devices including laptops, desktop pcs tablets and smartphones - Hardware and software troubleshooting skills.