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Randstad Business Solutions
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Coventry, West Midlands
Fleet Customer Service Co-ordinator
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Looking for variety in your daily routine? Have you considered a career in the fleet industry? We have an exciting opportunity to join a company whose forte is automotive. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. Your Responsibilities: Support all customer requirements Support all supplier requirements Deal with all queries on the phone and via online See to the query process from start to finish Deal directly with clients keeping them updated on the progress of their order Maintaining and delivering a first class customer service experience at all times Representing the brand name in a positive and professional way at all times Have a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate: Strong customer focus Knowledge/experience of vehicles/cars etc from a previous role Effective communication - both written and verbal. Passion for cars, bikes, mechanics Confidence and competence at making external calls and answering inbound calls Problem solving skills Ability to plan & organise IT Literacy Proven ability to work under pressure Benefits: Salary of £19000 On-site parking and cycle storage 28 days holiday Flexible benefits If your passion for cars drives you to deliver a high-quality personal service, no matter the query or enquirer then this is for you, apply today. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.