1st Line Support Engineer

First Military Recruitment ,
Corsham, Wiltshire
More Details
Salary: £18k - 22k per year

Overview

AR15 - 1st Line Support Engineer Location : Corsham Salary : £18,000 - £22,000 Overview : First Military Recruitment are currently seeking a 1st Line Support Engineer on behalf of one of our clients. You will be responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Duties and Responsibilities: Respond to requests for technical assistance via phone and electronically. Diagnose and resolve technical hardware and software issues in a timely, concise and informative manner. Hardware fault analysis and repair when required. Attend customer sites and provide IT support as directed by the customer. Travel between various company office locations as required. Proactively advise clients on potential improvements to their infrastructure. Where required go through client change process in order to perform tasks. Accurate, informative, reporting & communication with other departments. Completion of service tickets in a timely, concise and informative manner. Follow/Maintain ITIL Process as required. Identify and escalate situations requiring urgent attention. Liaise with customer services to track job progress and completion. Take ownership of customer problems. Document Service Desk Processes, Triage/UAT Scripts and as required. Skills and Qualifications: A year’s experience in a similar role or shown to be training for the role in an appropriate course. A positive and friendly telephone manner. Experience in customer expectation managements (preferred). Experience supporting Windows 10 and current Windows Server operating systems (2008/2012/2016). Experience dealing with Active Directory. Experience in supporting Office 365 or other cloud-based solutions. Experience with PBX systems such as 3cx. Experience in Backup solutions, such as Veeam. Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate. Full driving license and the ability to be able to work on customer sites as appropriate with minimal supervision. Experience in Windows Server, Networks, supporting Dell Hardware and Industry Standard qualifications would be advantageous. Location : Corsham Salary : £18,000 - £22,000 This job was originally posted as www.totaljobs.com/job/89857328

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