IT Support Analyst - 3rd Line

Job Heron ,
Warrington, Cheshire
More Details
Salary: £30000 - £35000 per annum

Overview

A dynamic managed service team has an exciting opportunity for a 3rd Line IT Support Analyst to join their team based in Birchwood, Warrington. They are a leading IT Solutions provider offering a range of products from on-premise, hybrid to cloud solutions for the SME market. They cover a broad spectrum of technologies including networking, physical and virtual server implementation and storage solutions along with management of the many software systems which their customers depend on. About the role: Due to growth, they have an exciting opportunity for an experienced 3rd Line IT Support Analyst to join their dynamic managed service team based within Birchwood, Warrington. You will be responsible for ensuring that any desktop, server and network related issues are dealt with effectively and in a timely manner. Support is provided both remotely and on-site at client sites. Locations are predominantly within the North West but some travel further afield will be required. The role offers a very open and flexible work scope which gives the right candidate an excellent opportunity to expand their knowledge and work on new and exciting systems. This is very much a "make it your own" role where the work is limited by your own abilities and drive. They have a very open culture where collaboration, inclusion and close working within the team is encouraged. Responsibilities: Reviewing support tickets and managing through to resolution (ITIL Framework) Active Directory- Administration / Management Microsoft Exchange - Administration / Management Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDS Windows 10 - Administration / Management VMware / Hyper-V - Configuration / Installation / Administration Networking - Configuration of HP Switches / Cisco ASA Firewall, Switches / Router Management Cloud - Office 365 / Azure Managing backups - Veeam Patch management for 3rd party software Maintaining a high level of security, performance controls, and compliance Ensuring all documentation regarding the infrastructure / network is up to date Taking ownership of issues and using initiative whilst working calmly under pressure Liaising with clients About you: 3 years' experience within a 3rd line role with strong infrastructure and networking skills are required. Current industry qualifications in Microsoft / Cisco CCNA / ITIL Foundation V3 or equivalent industry experience is highly desirable Full UK Driving Licence Access to own car (essential) Excellent communicator A reliable, responsible and trustworthy person Enjoy dealing with people and not just technology Self-motivated and self-disciplined Ability to remain calm under pressure Tenacious problem solver Eager to learn with an ability to self-teach in areas of uncertainty Possess a strong customer service ethos with a hunger to develop and improve your experience Technology Requirements: VMware 6.5 / 6.7 Hyper-V Microsoft Windows Server 2012 / 2016 / 2019 Active Directory Exchange 2016 Office 365 / Azure Servers / SAN / RAID Citrix Cisco Switches / Firewalls Phone Systems Monitoring systems - PRTG Benefits: Full in-house training and mentoring will be provided Will be exposed to new technologies and encouraged to grow and implement new systems Opportunity to help develop services and introduce new ideas Flexible working environment Regular activity days Working with an exciting team of individuals with a "just do it" attitude and a company culture which recognises and rewards hard work, commitment and drive Sounds interesting? Click the APPLY button now. Candidates with experience and job titles including; 3rd Line Support Engineer, IT Support Analyst, Microsoft Engineer, 3rd Line Support Analyst, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, VMWare, Infrastructure Engineer, Cisco, Network Engineer, may also be considered for this role. IND123 This job was originally posted as www.totaljobs.com/job/89854250

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