Indexer - Essex Police

Indexer Main responsibilities: -Index, record and research all relevant information on HOLMES databases, as outlined by the document manager, ensuring that records are accurate and easily retrievable. - Produce information for further investigation by officers working on major incidents, recording and assimilating any information produced as a result of these enquiries. Identify and raise anomalies, possible errors and other items of importance with the HOLMES Systems Supervisor or document manager in order to ensure the accuracy and effectiveness of the database. - Receive telephone enquiries from members of the public in response to appeals or information and deal with other enquiries, exercising considerable discretion in filtering and redirecting calls to ensure that confidential information is not disclosed and ensuring that details are accurately recorded and available to the officers in the case. - Research specific lines of enquiry on the HOLMES database as directed, in order to assist with the police investigation. - Undertake a range of general duties such as proof reading, producing the duty performed sheets and the resources sheets, faxing, filing etc. as required by the System Supervisor, in order to maintain the effective and efficient operation of the incident room. Technical skills: Health & Safety (Level 3) Has a basic understanding of Health and Safety issues affecting the current role and working environment. Takes responsibility for personal safety and the safety of others. Aware of hazards and reports problems identified to line manager. Understands and minimises the physical risk of injury through the use of proper manual handling procedures. Information Management & Technology (Level 4) Can conduct basic computer searches and can correctly interpret data generated. Can create and amend records, according to role requirement. Knows established rules and protocols. Understands impact of data quality, and is self-monitoring on data quality issues. Know. of Police Environment & Policy (Level 3) Has a basic awareness of current policing issues, the environment in which Kent Police and / or Essex Police operate and developments in the way the County is policed. Possesses sufficient knowledge of the roles of the various Areas / Departments, organisation structures and police systems to operate effectively. Understands appreciates and adheres to working procedures, practices and policies relevant to the current role. Familiar with Force goals and local business plan objectives. Mgmt of Police Information (MOPI) (Level 4) Full compliance with Level 3. Has successfully completed all standard relevant Information Management and Security training package(s). Accurate use of Government Security Classification (GSC). Ensures physical and digital records are stored with appropriate security relevant to the sensitivity of the documents and has working understanding of appropriate National Retention Schedules. Is able to quality assure own records management processes as well as those of any staff for whom they have supervisory responsibility. Is aware of where to seek further support in relation to Records management within force when necessary. Office Organisation (Level 3) Has a good understanding of office routines and procedures, and possesses skills in planning, organising and monitoring work. Understands record keeping, filing and data storage systems, and can ensure that information is stored accurately / logically, within Force guidelines. Able to organise the provision and storage of office supplies, stationery and consumable items etc. to ensure that appropriate stock levels are maintained. Able to undertake basic research and supply information in a well presented manner. Can draft and prepare routine documents. Office Technology (Level 3) Able to utilise relevant Force standard office software products such as word- processing, spreadsheet, database, presentation and desktop publishing packages to a standard that matches the requirements of the current role in terms of quality and speed. Can operate other items of essential office technology such as photocopiers, facsimile machines, answerphones, shredders, in order to effectively undertake the requirements of the current role. Aware of the implications of Data Protection and acts appropriately in this respect. Risk Management (Level 3) Demonstrates an awareness of personal risk management issues, challenges or difficulties likely to affect the post holder in the execution of their duties. Able to anticipate risks likely to affect their work and knows how to communicate the likelihood and possible impacts of such events to line managers or supervisors Randstad Business Support is acting as an Employment Business in relation to this vacancy.