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Just IT
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London, Greater London
1st Line Support/IT Helpdesk Camden up to £30,000
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
1st Line Support/IT Helpdesk £25,000 to £30,000 (junior) Camden The role The role of 1st / 2nd Line Support is to ensure that customer requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon. The role will expose candidates to a variety of technologies whilst requiring them to balance workload with project involvement. Key duties ·To answer requests for support in a prompt, professional and courteous manner, however, they are received. ·To manage calls according to the agreed process, escalating as appropriate. ·Resolve customer's requests for support in a timely fashion, whilst preventing reoccurrence. ·To assist the team with the administration of the network and the services it provides so that an agreed level of performance is maintained. ·To assist fellow engineers within the team by providing guidance and technical training where required. ·To maintain support levels to meet the customer's individual needs. Skills required You will need to be a strong 1st Line Engineer keen to work in a business where technology means everything. As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team. You will be working primarily with the following technologies: ·All current MS Windows Server & Desktop platforms ·MS Exchange, RDS, SQL, and other Server systems ·Active Directory ·Online Backup Technologies for Servers and Endpoints Company overview This is an exciting sports betting company that is at the forefront of technology and investment in new platforms. It's a super cool environment based in Camden, where you'll be working with some of the smartest people in their respective industries. You will be working in a close-knit and collaborative team, where it is all about moving forward as one, managing the infrastructure and servicing the onsite users. An onsite gym/spa and company paid canteen will keep you fresh and energized to work in this fast-paced environment. Benefits This opportunity offers a salary of up to £30,000 depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including an onsite gym, pension, private healthcare, team training budget and 32 days holiday. How to apply This role is not to be missed as it only comes around once a year Apply by sending your CV to or call .