Training and Implementation Manager

As a business, Hermes is driven by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all our roles, particularly within our Training and Implementation Manager role. Job purpose: The Training and Implementation Manager is responsible for developing and delivering a high standard of training programmes across all levels in the Courier Operation and Management Team. They are the first point of contact for welcoming new Managers to the business and lead the induction and onboarding program, creating the opportunity for success. They continue this relationship through a variety of methods and techniques to enhance skills, knowledge and performance outcomes and ultimately high levels of engagement and successful careers at Hermes. The Training and Implementation Manager also supports any operational business change and works with a variety of stakeholder’s cross-functionally to develop effective development opportunities and follow up, to land change successfully. A champion for change, personal and professional development, the sucesssful role holder must be fully competent as a Senior Operations Manager, be able to lead from the front, be readily prepared to jump in to the operation and share best practice and develop team skills in the 'live' operating environment. About the role: Planning, organising and delivering the training and induction of new Field Managers and compliance, through the development and implementation of onboarding frameworks Ensuring that new joiner learning is completed and that the individual has a phased transition into the role. Delivering group and individual face to face training sessions in operational processes and policies Continuously reviewing training content to ensure it remains relevant, up to date and utilises the most effective, valuable methods of delivery Working closely with the Recruitment Team, to ensure relevant skills are recruited and to develop processes, providing a smooth transition through engagement and employment Scheduling and delivering training solutions to upskill and prepare the organisation for specific change and seasonal activities. Supporting the implementation of business change and innovation, by taking a proactive approach to updating necessary training and reiterating key messages where appropriate Participating in creating and delivering blended learning and development programmes for all levels of Management in the Courier and Contractor operation, fully exploring and utilising the Learning Management System to move to a more digital employee learning experience Identifying centres of excellence within the operation to become ‘Champions’ in their Division and support their development through Train the Trainer initiatives Monitoring and evaluating employee engagement (in collaboration with the Field HR Business Partner) and Courier engagement levels and finding workable solutions to improve engagement within designated remit Recognising the differences, challenges and opportunities of managing a remotely based and unionised self-employed organisation and how to avoid barriers, recruit, train, retain, manage performance and implement successful change Produce and maintain detailed skills assessments for all roles within the operation, identify the gaps within nominated regions and implement development solutions to bridge skills gaps Supporting the outputs of succession planning, coaching line managers to ensure that all identified talent have personal development plans in place to support the move for their next promotion and that all operational competency gaps have plans in place Work with the central L&D function to ensure corporate strategy is consistently reflected in local Field Operations and to have a cohesive approach to the development of the Learning Management System Represent the Training Function at meetings with Operations to keep abreast of objectives and the needs of the business such as Field focus days / divisional meetings / national meetings and any external meetings as required Budget management and reporting with emphasis on continuous increase in value of training ROI (reduce costs, increase quality, retention and improved outcomes) Requirements: The ability to use eLearning tools, including the facilitation of webinars Ability to plan, prioritise, organize, multitask and manage time effectively Able to manage through influencing at all levels including Directorate Flexible and positive style, with the ability to tailor communication and approach dependant on the recipient Good facilitation skills and a fun approach to training Resilient with effective negotiation skills Concise and constructive with feedback and critiques A strong motivator and the ability to support and coach for performance Takes ownership of issues and sees them through to resolution Full driving license as regular travel will be involved to our depots in the South of the UK including Plymouth, Bridgend, Swindon, Avonmouth, Maidstone, Weybridge, Gatwick, Enfield, Thurrock, Southampton and Hemel Hempstead GCSE English and Maths or equivalent CIPD L&D, ILM Coaching or any other relevant qualification or a willingness to undertake is preferred Previous experience of working within a learning and development role within either the logistics or supply chain industry is preferred We would particularly welcome applications from people who are currently residing in and who are willing to commute around the southern part of the UK Benefits: We can offer you a competitive salary, company car, the opportunity to earn up to £6,000 and 26 days annual leave plus bank holidays. We will contribute 3% into your pension, give you peace of mind through life assurance and provide income protection cover. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want a discount with a retailer, insurance for your new gadget, or a cash back health care scheme that can include an online GP service, we’re sure we’ve got something for you. “To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our job’s alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes.” This job was originally posted as www.totaljobs.com/job/89951610