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London, Greater London
Helpdesk Operative
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Job Type: Full-time |
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Overview
We are looking for a reliable, responsible and ambitious Helpdesk Operative to join our team. You will be responsible for supporting the operation and a team of Contract managers. You will have to ensure that everything is running well, reports are completed on time and that open communication channels exist at all times. Successful applicants must have help desk experience/ supervisory experience and hold a current SIA license.? Location: Soho Salary: 12.00 per hour Must have previous scheduling/helpdesk experience within the security industry This opportunity will provide a stimulating environment for you to work in and you will have the opportunity to be part of a great security and management team? The successful candidate will be required to fulfil the following duties: Responsibilities: Keeping Rosters update and forward planning for holidays and long term sickness. This will naturally include holiday entry and cover. Once rostered, ensuring cover is arranged with correctly trained staff in accordance with contractual requirements. Dealing with late requests for cover from Customers, arranging cover with security officers, updating People Hours and informing the customer of the cover details. To ensure that the welfare of all officers is maintained through adherence to Company policies and procedures. The preparation and submission of People Hour reports and data in line with the customers and managements requirements. To carry out any other reasonable duties as may be assigned by Senior Management. Successful Applicants will: Have a great understanding of the security industry and the importance of client care and customer service Have a valid SIA licence and the right to work in the UK Be computer illiterate Have at least 2 years help desk experience, including any rostering system. Take the initiative, when needed and to have the confidence to make decisions. Be trustworthy, reliable and flexible Be able to demonstrate a 5-year screening history. Please do not apply if you do not have helpdesk experience. Due to the large volume of candidates if you do not hear back from us within 5 working days please consider that you have been unsuccessful.