1st/2nd Line Engineer

GK Recruitment Ltd ,
Wigan, Greater Manchester
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Are you a 1st/2nd Line Engineer looking for a new challenge role? This fast Managed Services Provider, based in Wigan, Greater Manchester are looking for a strong 1st/2nd line engineers to join the team. As a 1st/2nd Line Engineer, this role can offer you career technical experience and hands-on training. Your role will be responsible for providing software support and network troubleshooting expertise, working with both our external client base and also internal departmental teams. Experience, Knowledge & Skills required: Min. 2 Years' experience as a 1st/2nd Line Engineer Sound knowledge of support and administration: Windows Desktop - Win7/Win10 Windows Server 2008/12/16/19 Microsoft Exchange 2010/2013/2016/2019 Ms Office 365/Exchange Online/ Azure AD & EMS Active Directory Administration VMware or Hyper-V Working knowledge of DNS/DHCP/Group Policy etc. Firewalls/ ATM/ Gateway and Endpoint Protection Networking - LAN / WLAN / WAN / SAN Back-up Solutions - Veeam, Backup Exec and Solarwinds Main Duties of the 1st/2nd Line Engineer: Co-operate and work closely with their own team members to ensure efficient, productive and high-quality technical support and customer services, via email, telephone, and occasionally in person. Log, triage and manage incoming support requests, received via telephone, e-mail, and monitoring alerts. This will require the use of our Service Management System, whilst managing support request and queries relating to both 3rd party products and our own services. Incident escalation as and when required within the business and with suppliers. Respond to customers and liaise with other members of the support team, IT consultants or partners where necessary, and with reference to associated SLA's Provision & modification of new and existing services including (but not exclusive to) Internet access, domains, backup and e-mail services etc. Liaise with third party suppliers to report, manage and escalate customer problems. Manage, categorise and prioritise support requests, again in association with related SLA's. These include problems, queries and requests regarding both 3rd party products and our own internal services. Produce documentation to acceptable levels, this including both ticket update and also our own technical support information. This role may require occasional customer site visits and visits to our data centres. In return, we can offer you an exciting career in a growing company with excellent salary upto £22k base and benefits which includes: Pension, Parking and On-Going Training. If you are interested in this role, then please APPLY ASAP and we will be in touch with further details. If you are interested in applying for this fantastic opportunity, feel free to attach your CV or call our office for a confidential discussion. GK Recruitment Ltd are acting as an Employment Agency

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