Membership Co-ordinator - Head Office Based

We have an exciting opportunity for a suitable candidate to become a Membership Coordinator within the leisure department in our Shirebrook Headquarters .This role has a salary of £19,000 plus monthly bonus, There is also an incremental increase scale reflective of performance and delivery. These really are exciting times for us as we strengthen our portfolio of fitness clubs across the UK. On paper, we may well be new to the game, however our people carry decades of experience within the fitness and leisure industry and to complement this we require people with a drive and ambition to match. Key Aspect of the Role: Provide excellent customer service in a fast paced environment. Deal with a variety of membership enquiries Daily administration duties Complaint handling Support fitness clubs with enquiries and processes. Essential skills / Experience : Excellent customer service or call centre skills, including problem resolutions Working under pressure and to tight deadlines, Be resilient with customer queries and complaints. Exceptional literacy skills. Strong working knowledge of Microsoft Office packages including Outlook, Word and Excel Time management GCSE English C or above (or equivalent) Desired skills / Experience: NVQ in customer services or Business studies Direct Debit schemes. Debt recovery