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Eversheds Sutherland
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Birmingham, West Midlands
International Client Advisor / Billing Assistant
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Job Type: Full-time |
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Overview
About Eversheds Sutherland: Eversheds Sutherland is one of the largest full service law firms in the world, acting for the public and private sector with offices across the UK, Europe, Middle east, Africa, Asia and the United States providing legal advice to clients across a variety of specialist legal services. The Connect team is part of the International Operations function which works across all practice groups and jurisdictions. You will work closely with our legal teams and have contact with some of our key clients. Through our innovative approach, we are able to support larger scale projects and offer additional flexibility to Eversheds Sutherland in terms of resource and cost efficiencies. Key Responsibilities: Reporting to the Assistant International Client Manager in Connect, you will take ownership of your own workload and support the team/department objectives in delivering a high standard of work in a timely and professional manner. The successful candidate will be responsible for: · Analytical thinking and problem solving The escalation of issues to your Manager and Client Partner in a timely manner co-ordination of legal matters from initiation to closure Creation and delivery of billing to some of the firms largest and most complex global clients Proactively driving financial hygiene by guiding fee earners, partners and secretaries on the billing of WIP/disbursements and client debt status The provision of a first class client service to both the client and all key stakeholders across the Eversheds-Sutherland network Building positive relationships with both internal and external stakeholders Actively identifying opportunities for process improvements to drive efficiencies Production of weekly and monthly reporting to your client(s) and internal stakeholders (ie Partners) Ensuring that weekly and monthly checklists are completed for your client(s) Skills and Experience The successful candidate should be able to demonstrate the following skills: Strong problem solving abilities, with minimal day to day line manager support Be able to identify issues and recommend solutions The ability to meet daily/weekly SLA’s Strong communication and stakeholder management skills. Accuracy and attention to detail with the ability to consistently produce high quality work. The ability to manage high volumes of work to tight deadlines Flexible attitude - able to reprioritize tasks as required to meet the needs of the business A Finance (AP/Billing/Revenue Control) background would be preferred but not essential as training can be provided Intermediate/Advanced IT skills, ie MS Excel, MS Word, MS PowerPoint Experience of using a Finance Package would be advantageous Professional Services background preferred but not essential. Key Competencies: The job holder must have excellent communication skills and the ability to develop effective working relationships with suppliers and internal/external stakeholders. They must also be able to demonstrate the following essential competencies: Ability to work on own initiative without close supervision Adaptive and flexible to meet business/team demands A strong team player Commitment to team goals and personal development Capable of establishing good working relationships with colleagues and both internal and external clients. Lateral thinker with the ability to seek improvements to existing practices for the benefit of both the business and client.