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Woven
,
Bristol, Bristol
Customer Service Advisor - Part-Time
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Job Type: Full-time |
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Overview
Fast-paced, vibrant working environment Free tea, coffee and fresh fruit Plenty of opportunity for progression Tightly knit team with a good team ethos In this role you will be to take inbound calls on numerous lines to provide the best possible solution for our customers. Our clients are well known household names in the Charity, Retail, Hospitality and Facilities sectors. You will be expected to take calls from people who are looking to make a donation, place and order, report a building fault or make a booking. Job Title: Customer Service Advisor - Part-Time Job Type: Permanent Location: Bristol Hours: Either 6:00am-10:00am or 7:00am-11:00am- includes one weekend shift per week About You We are looking for someone who has previous customer service experience, whether that be from a contact centre, retail or hospitality. You will need to have excellent communication skills both written and verbal, with exceptionally high levels of attention to detail. A good level of experience in using social media platforms would be advantageous. Key Tasks & Responsibilities To consistently deliver an outstanding level of customer service To answer calls in a timely and professional manner Resolving customer queries Taking details of enquiries & complaints Processing orders and taking payments Escalate any issues or complaints to your team manager where necessary To liaise effectively with all department colleagues and staff throughout the wider business Key Attributes Strong communication skills Excellent customer service skills The ability to multi task effectively Benefits Free Tea, Coffee & Fruit Eyecare Scheme Fun, cohesive working environment Company Pension 3 x Pension ER 5 x Pension EE 4 x Life Insurance 5% Performance Profit Share To Apply If you’re interested in applying, please send your CV ASAP We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us.