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Glu Recruit LTD
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Liverpool, Merseyside
IT Service Desk Technician
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Role: IT Service Desk Technician Salary: £17,000 - £19,000 per annum depending on experience Location: Liverpool Our client offers a wide range of business services & solutions. The role: Summary of role Working with members of the IT team, on a day-to-day basis with the more senior IT Technician and reporting to the IT Manager (in Sheffield) the IT Service Desk Technician provides first-line support to the users and workstations of the IT infrastructure. Main duties and responsibilities Providing first-line technical support to users through the IT service desk, on the 'phone, Skype for Business and on a face-to-face basis, Monitoring the IT systems; prioritising and addressing any problems that may occur, Escalating any second-line and above support to the appropriate team member, Ensuring all support tasks are logged and documented accurately, At all times being aware of data protection adhering to data security requirements, Occasion travel to and working from other offices, Any other ad-hoc tasks assigned by a senior member of the team. The successful candidate: Skills and experience A successful candidate must demonstrate the following skills or qualities: Attention to detail, Good verbal and written communication skills; specifically discussing technical subjects with non-technical matters, Documentation still i.e. creating a user guide Strong problem-solving skills, Capable working alone and as part of a team, Able to prioritise and work to a deadline, Familiarity with the Data Protection Act (1998), the General Data Protection Regulation (2016) and the principles defined therein. Technical Proficiencies Essential The company employs a variety of technologies in its IT infrastructure, experience with the following is essential: Microsoft software: Windows 7 and Windows 10, Microsoft Office 2013 suite, Communication systems (e.g. Exchange, Skype for Business), Working with a helpdesk-like platform. Hardware: The setup of workstation equipment such as computers, telephones, network cabling, etc. Diagnosing faults with hardware (e.g. Laptop and Desktop computers), Replacing and upgrading components. Fundamental concepts: TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS. Desirable In addition to the essential proficiencies listed above, some experience or familiarity with the following would be desirable: Microsoft Active Directory, Working knowledge of SQL, Centralised telephony systems (e.g. Avaya). Glu Recruit are an equal opportunities employer.