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HRC Recruitment
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Glasgow, City of Glasgow
Stockbroking Complaint Handler
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Contract Type: Permanent |
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Overview
Stockbroking Complaint Handler - Glasgow - Permanent - Competitive salary and benefits on offer A new permanent opportunity for a Stockbroking Financial Services Complaint Handler has come about within a leading Wealth Investment banking group in Glasgow city centre. They are offering a first-class salary and rewards package for the right person. This is a phenomenal time to work for a forward-thinking, creative and exciting workplace who have their employees and customers at the heart of everything they do. This firm inspires an accommodating and family environment, where their employees work hard and are rewarded with career progression paths and learning and development. Responsibilities of the Stockbroking Complaint Handler role: You will be part of a fast-growing department answering complex, and technical customer queries and providing analysis on complaints across Investment products, providing necessary resolution on cases where possible. What does the day to day look like: Display outstanding attention to detail and work towards deadlines as advised by FCA Build excellent customer relationships from the first point of contact through to resolution Display excellent technical and product knowledge providing insight to customers where possible Deliver first-class customer outcomes Are you this person? MUST have previous financial services complaints knowledge preferably within Investments or Pensions Display a positive mindset, be forward-thinking and focused on providing the best possible service for clients and customers alike Excellent customer service or client account management skills Awareness of risk and how this impacts the banking industry Solutions focused with the ability to use initiative to help solve complex queries and technical questions What's in it for you? First-class training and development Full benefits package including opportunities for supported study, private healthcare and more If you are looking for a modern but supportive environment, future career progression opportunities and want to be part of a friendly and welcoming team then please apply below Contact Neil Greene at HRC Financial Service Scotland. HRC Recruitment acts as both an employment business and an agency. We are an equal opportunities employer.