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Blue Arrow
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Woodford Green, London, Greater London
Hospital Porter
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Contract Type: Contract |
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Overview
A rare opportunity has opened for Hospital Porters at an East London hospital via Serco, a leading provider of public services in the UK. As with most healthcare providers, the hospital is reaching out for additional staff in many crucial roles. Hospital Porters being among them. As such the fee for attaining Disclosure and Barring Service clearance has been waivered to ensure those willing and able to help in key worker roles, can, where possible. The hospital which provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre, has a strong reputation as a centre of excellence for various specialist services. Your key purpose as one of a team of hospital porters, will be to provide a comprehensive and quality Portering service within the whole of the Hospital, ensuring patient care and customer service are at the forefront of your Portering service. You will be responsible for: Ensure that all Portering tasks are undertaken in a professional, competent and safe manner in line with HSE Guidelines and Safe working practices. Transportation of deceased patients from A&E and/or Wards to mortuary; Key holders for mortuary out of hours to support with viewings to support legal processes i.e. certification of death; Removal of soiled laundry from Wards and theatres ensuring delivered to the Laundry in line with Infection Control Regulations and HSE Safe Working; Responsible for responding to cardio arrests and providing trolley and supporting equipment to the incident; Ensure that all equipment is in a clean and hygienic state - weekend cleaning rota for wheelchairs; Ensure that all equipment used to undertake the role are to the required standards to support safe working practices; Transportation and collection of medical gases to all department and wards regularly; Transport patients to and from X-ray when required (Out Of Hours); Support the Patient Ambassador/Service Manager or Soft Service's Lead to ensure the full service is compliant with the site ISO Regulations, quality and environmental policies; Performance targets are to be met at all times in line with agreed standards; Assist with maintaining appropriate records in line with service delivery Ensure all tasked despatched via Portertrac are correctly accepted, started and completed in accordance with SLA's Undertake the delivery of Specimens, Blood samples to the Pathology department in addition to the delivery of controlled drugs books to the Pharmacy. These tasks are the associated task relating to the Standard Operating Procedure of the Pneumatic Tube System. Support in the provision of clean linen as and when required; Emergency transportation of patients; Ensure all HSE initiatives are managed proactively to ensure a safe working environment; Escalate all and any risks to the Patient Ambassador and/or Service Manager; Undertake any other tasks/duties as identified by the Patient Ambassador, Service Manager or Soft Services Lead Essential skills: - This is a physical role and the post-holder will be required to be mobile for the majority of their working day with manual handling being necessary to lift / carry / operate cleaning machinery. - Ability to read, write and converse clearly in English. - Basic awareness of Health & Safety working practices. - Previous experience working within a hospital or service environment. - Customer service skills including clear verbal communication. - Understand the importance of patient care, infection control and safety. - Basic IT literate is desirable. Additional/Special Features of this role include: - Exposure to unpleasant work conditions / Willingness to work in such an environment. - Rare exposure to verbal and physical aggression. - Occasional mental / emotional demands when interacting with patients and visitors. - Flexibility and adaptability - Good organisation skills - A 'can do' attitude - Ability to work effectively alone and as part of the team - Present a professional image - Ability to work within a busy environment - Ability to work under pressure - Ability to follow departmental regulations and assimilate training - Flexible approach to working shift patterns - Attention to detail Based on the Serco Team Member skills, you will be; Customer Focused: seeing everyone you come in to contact with as customers. You be proactive when it comes to identifying customer needs and meeting those needs, taking swift action to resolve issues with integrity. Always alert to the customer's point of view and demonstrates a sense of urgency. Trustworthy: you'll be someone who gains others' trust by being supportive, efficient and effective. A Clear Communicator: able to concisely convey information and ideas that engage others. A Team Player: willing to work with others, knowing that the whole of the team is greater than the sum of individual efforts. Value Difference; respecting individual differences and perspectives among colleagues and customers. So if you're looking for work and willing to become part of the front line effort faced by all healthcare staff at present, we want to hear from you today.