Customer Service German

Cordant People ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £9.48 per hour

Overview

Customer Service Representative German Speakers PART TIME - EVENINGS Our client is looking for candidates who ho are confident, enthusiastic and always willing to go above and beyond to deliver excellent customer service. You would be part of a new and exciting opportunity within a well development global company. From £9.48 per hour Shift Pattern: 16 - 20 hrs per week Hours: between 4pm to 10.30pm Monday-Sunday. Start date: 22/04/2020 BILINGUAL: Please only apply if you can speak both English & German - it is essential to the role. Who are they? We are a global financial services company, with over 16,000 employees, providing services in over 20 countries, to 125 million customers. We have more than 4,000 employees in the UK, including over 1,500 in our European headquarters in Bristol. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. Our Communications Centre, based in our Bristol office, is the hub of our Operations team, responding to hundreds of customer enquiries every day, and providing a wide range of services. Who are we looking for? We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that we maintain an excellent reputation. We are looking for candidates with the following experience and attributes:  Previous experience of delivering excellent customer service  Strong communication skills  Ability to work as part of a team - positive outlook and high energy  PC Literate including MS Office applications such as Outlook, Word and Excel  Enthusiasm to develop new knowledge and skills  Commitment to quality  Additional language skills in German, Spanish, French, Italian and Swedish are advantageous What's involved in the role? The Customer Service Representative role is all about managing inbound customer enquiries from shareholders and their representatives, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction. You'll join the Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services. This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you're looking to build a career, there is no better entry point You will receive comprehensive induction training when you join the business, including a coach- supported academy environment for the first few weeks after your training finishes. Our benefits package includes but is not limited to:  £9,867 starting salary  Excellent pension scheme  Online MyBenefits package  Onsite gym (subsidised membership)  Onsite coffee shop and lounge Cordant Group is an equal opportunities employer

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