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Two Saints Ltd
,
Southampton, Hampshire
Reception Support Worker
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Salary: £18,866 per annum |
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Overview
Reception Support Worker - Southampton Fixed Term 6 months - 37 Hours £18,866 Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. Day in the life of a Reception Support worker : Be the first welcoming friendly face for people coming into the service and manage the arrival and departure of all visitors and clients Respond to support enquiries giving short term assistance where required Maintain up to date knowledge of services in the city for advice and signposting Provide help and guidance to visitors and clients and support to clients when in crisis Organise workshops and events to promote wellbeing Support with fundraising and maintain healthy relationships in the community Oversee and help volunteers as needed Supervise deliveries and collections via reception Answer and divert incoming phone calls providing help and guidance where necessary Monitor diaries and appointments and maintain communication log Maintain a clean and efficient service Work in accordance with health and Safety regulations, policies and procedures Attend supervision, appraisal and training as required Any other reasonable task as requested by a member of staff About us We are a homeless housing association, offering supported accommodation in Hampshire, the Isle of Wight, Berkshire and West Sussex for those who are homeless, vulnerable or in need of support. We will provide you with a full and enjoyable training plan from the beginning of your journey with us. We are committed to ensuring that you have the tools and the knowledge necessary to do your job effectively. Our Values Integrity - Honesty and trust are central to integrity. Resilience - The capacity to adapt in the face of challenging circumstances whilst maintaining a stable mental wellbeing. Empowering - Given the right training and guidance people can make their own decisions in the workplace. We support clients to make informed life choices putting them in control of their futures. Inclusive - We positively welcome applications from people with lived experience of homelessness or of accessing support services. Once successful for this role, you will need to provide an enhanced disclosure and barring service check. Proactive - Taking responsibility for your life and actions. We encourage you to take the initiative. Attributes & Values Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role Knowledge of the benefits system and tenancy legislation Have an interest and genuine concern for homelessness and related issues Knowledge of voluntary and statutory agencies Reference: PHRSW200320 Closing Date: Sunday 5th April 2020