Experienced Technical Support Engineer

MasterControl is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers, to bring life-changing products to more people sooner. The MasterControl platform helps organisations digitise, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and post-market surveillance. JOB SUMMARY: The Technical Support Engineer (TSE) provides in depth, high-level technical support to MasterControl customers. The TSE maintains systems-level expertise and root cause-level troubleshooting while resolving advanced technical issues for our customers. TSEs work with fellow team members, service consultants, sales operations and other company resources to increase customer satisfaction and loyalty. TSEs are responsible for the identification of software defects and the reporting of such to engineering while providing interim solutions and workarounds when necessary. This position works with other internal resources to ensure that issues are resolved in a timely fashion. TSEs follow technical support industry standard best practices, concepts, and procedures. A certain degree of creativity and latitude is required. Full product training will be part of the on-boarding process for the successful candidate. We are growing, we are currently looking for experienced support engineers with good knowledge of SQL and Tier 2 level experience. KNOWLEDGE, SKILLS, AND ABILITIES: Excellent customer relationship and advocacy skills Database & MySQL LDAP & Active Directories Superior Trouble shooting skills Attention to detail Solid writing and communication skills Knowledge of Enterprise networks Knowledge of Cloud architecture Why Work Here? WhyWorkAnywhereElse ExceptionalTeamCulture MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it TheBestTeamOnThePlanet. Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - WhyWorkAnywhereElse? To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs and company parties, you can't really go wrong. MasterControl could be your next (and last) career move Here are some of the benefits MasterControl employees enjoy: 25 days annual leave, plus bank holidays Competitive salaries with annual increase reviews Private Medical Insurance Optional Dental Plan Group Life Insurance Pension Scheme Great Flexibility WeLovePizza Wellness Programs (every employee gets a Fitbit) Applicants must be currently authorised to work in the UK