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first direct bank
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Leeds, West Yorkshire
Customer Service Representative
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Job Type: Full-time |
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Salary: £18,200 per annum |
Overview
People Power wanted at first direct bank Leeds What you'll do At first direct we are here to help our customers live more and worry less. That's why we're available 24/7, 365 days a year. If our customers want to pay a bill at midnight, no problem. We don’t mess about with automated systems, every customer gets through to a real person, every time. We’re literally always on. Working as a Customer Service Representative you’ll answer calls from our customers, take them through security and deal with their requests whilst also being a digital advocate and promoting our digital journeys. It's important to have amazing discussions with our customers. During these conversations we want you to take a genuine interest by asking open questions so you can establish the customer’s banking needs. Our people, people are awesome because they are: great communicators who listen to and understand our customers team players with a genuine passion for delivering amazing customer service fast-paced learners who enjoy variety and can embrace change self-starters who want to be challenged to become high achievers able to really understand our customer's needs and talk confidently to them about our digital proposition committed to our customers, our business, and our success. We also have some cracking benefits and perks, including: a starting salary of £18,200 plus a discretionary annual bonus scheme excellent holiday allowance and a chance to buy an additional week each year a choice of full-time, fixed shift patterns over four and five days free car parking and free local bus service between first direct and Leeds City Centre fantastic development programmes, career progression and our own Career Advisor on-site gym, personal trainer, and regular health and wellbeing events subsidised on-site nursery, rated Outstanding by Ofsted concierge services and on-site shopping pension and Sharesave schemes Are you a people person? If pioneering amazing service and being part of an award winning progressive bank with fantastic benefits sounds right up your street, then our friendly Recruitment Team would love to chat to you today.