Customer Service Administrator

The Business Connection ,
Bristol, Bristol
More Details
Contract Type: Contract
Salary: £10.5 per hour

Overview

The company are one of the UK’s strongest brands, with an instantly recognisable name and a reputation to match. Based on the Redcliffe Quay with good public transport links, the Customer Service Administrator will be reviewing cases where customers may have not received the correct outcome. The Customer Service Administrator will have a comprehensive training programme and ongoing support to achieve your results and targets. Monday to Friday 35 hours between 7:30am and 4pm. To apply for the Customer Service Administrator role, you should have previous administrative and compliance experience, ideally office based however this is not required. More importantly, you should have exceptional communication skills and an analytical approach to getting the best possible outcome. To apply for the Customer Service Administrator role, you should be able to provide 5 years’ employment/education references and be able to pass a credit and criminal record checks. The start date for this role is the 6th and 20th of April. Key Responsibilities: Undertaking case investigations to ensure the correct outcome is achieved for the customer. This will include handling post, complaint handling, call handling (inbound and outbound), processing payments, and creating letters Planning and prioritising work appropriately Engaging with the customer over the telephone and in writing, to ascertain sufficient information for an assessment Developing working relationships with team members and other departments working on the projects, to ensure efficient and reliable working practices. Assist colleagues to meet deadlines and standards. Assessing the operational risks associated with the role and inherent in the business. Adhere to all internal processes and procedures. Essential Skills: An understanding of the regulatory frameworks and compliance requirements associated with financial services Ideally experience of working one or more of the following environments - mortgages, complaints, collections, quality control/ assurance, remediation projects and the financial industry. Computer-literate with experience of using relevant software packages. Able to work flexible hours in accordance with the project and business requirements. Clear communicator - excellent verbal and written communication skills. Ability to identify, assess and mitigate risks. Excellent attention to detail required at all times to ensure accuracy in recording, storing and maintaining data. Planning and organising / time management skills. Confident decision maker. Able to build and maintain relationships with internal and external stakeholders. A flexible and adaptable approach to change. Ability to work as part of a team Keywords: Customer service, inbound, call centre, contact centre, Administrator, claims, complaints, financial services, banking Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds

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