Technical Services Lead

Otlo is an IT consultancy and managed service provider based in West Malling, Kent. We are looking for an ambitious, passionate and motivated candidate to join our Delivery Team. Our rapidly expanding company offers opportunities for career progression, training and the chance to shape the future of the company’s managed services division. The ideal candidate will have hands-on experience working with server and desktop devices as well as leading a small team of engineers. Key areas for the role are in server management and patching policies and schedules (any relevant certifications will be advantageous). The successful candidate will manage their own workload and projects across multiple clients as well as deal with third party organisations and internal teams to ensure defined service levels are met and that our clients benefit from high quality services. Requirements: · Excellent knowledge of Microsoft products and technologies - Active Directory / Group Policy / Server/Client OS / Windows 7/10 · Excellent knowledge and administration of patch management technologies (SCCM and WSUS, SolarWinds, ManageEngine etc.), including: · Packaging of applications, including remediation of failed deployments · Packaging of driver and BIOS updates, including remediation of failed deployments · Task Sequences in SCCM, and/or equivalent in other tools · Hardware profiles in SCCM, and/or equivalent in other tools · SCCM collections, and/or equivalent in other tools · Synchronization and deployment of Microsoft patches, including remediation of failed deployments · High-level analysis/reporting from SCCM and/or equivalent in other tools · Willingness to work to client maintenance windows (which will include out of hours as an when required) · Must have previous experience of working for or within the NHS Knowledge of the following will be a plus: · Administration of Mobile Device Management (MDM) products · Security principles, especially Cyber · Microsoft Server applications (SQL, IIS, System Center) · Performance monitoring tools (SolarWinds, Systrack etc.) Personal Attributes: · Must display a high level of organisational skill whilst under pressure · Must be assertive and confident when dealing with people, both internally and externally · Must have excellent customer-facing skills and enjoy telephone interaction · Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate · Demonstrate an ability to multi-task As well as a competitive salary, Otlo also have a great benefits package to offer, which includes: · On call allowance · Generous holiday per year · Life assurance · Enhanced Pension scheme · Discretionary company bonus · Free parking and refreshments Due to the location of our customer sites, use of own car for travel is an essential part of this role. This is a fantastic opportunity to work for an established and expanding organisation that appreciates hard work and has a rewarding culture. This job was originally posted as www.totaljobs.com/job/89948791