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NRG Resourcing Ltd
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West Malling, Kent
Technical Lead-Pet -Claims
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
What would you be responsible for in this role? Own a small daily volume of technical claims referred from the team or allocated directly based on value/technicality. Support the department with technical questions on claims, liaising with T&QC in relation to knowledge gaps, trends and best practice. Design and maintain pet policy summary windows and review the content regularly to ensure that it accurately reflects current practices. Support with building a suite of standard letters/paragraphs for dealing with common replies/updates to the customers and enquiries to Vets based on the policies we handle. What would we like to see in you We are looking for bright and enthusiastic individuals, who have a passion for animal care and providing an excellent service to our customers. A Veterinary Nursing qualification is preferable, but someone who is working towards the qualification or has Pet Insurance claims handling experience would also be considered. Essential Skills/capabilities Excellent verbal and written communication skills Ability to effectively prioritise workloads to meet deadlines High attention to detail Organised and methodical Computer literate Strong customer service and problem resolution skills Behaviours First class interpersonal skills, with ability to communicate with a wide range of people Ability to develop and sustain relationships with internal and external parties. Trustworthy and reliable Respect for customer and business confidentiality Strong service delivery ethic Flexible High standard of personal motivation and initiative Qualifications Educated to Advanced Level standard or equivalent Experience and knowledge Experience of working within a Veterinary Surgery/ a detailed knowledge of animal care OR; At least two years experience of handling Pet Insurance claims