Level 2 Service Engineer

NRG PLC ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

NRG are delighted to be working with a truly revolutionary, rapid growth high-tech financial services provider based on the outskirts of Newcastle. Due to growth and expansion they are looking to recruit 2 Level Two Service Engineers Working within the IT Service Desk team, supported by an external IT service provider, your main duties and responsibilities will include: On Site Server Support (Windows 2012 - 2016) dealing with the following: Active Directory Exchange Permissions Group Policy Managing and maintaining the servers (with third party support) - Windows Virtual Servers (VMWARE) Verba Call Recording Cisco Firesight Powershell System Monitoring Azure Cloud Support (PAAS and IAAS) dealing with the following: (not essential as training provided) Azure Portal Storage Accounts and Security Azure Active Directory Assisting Level 1 Engineers in the following when required: User Support (Windows 10, MAC IOS) : Supporting meeting room users and Head Office staff at all levels, ranging from adding printers to resolving software, hardware and wireless/network connectivity issues Building custom spec PCs for the Development Team and providing hardware support where needed, assisting with fault-finding and ordering / fitting replacement parts and upgrades Preparing and rebuilding PCs and laptops for use by staff as required Liaising with third party on patching of network ports and switches Managing remote user VPN access Managing and assigning IP addresses for other fixed-IP devices (Printers, Projectors, security cameras etc.) Telephony Support (Skype for Business) Creating user accounts Creating and managing hunt and call groups within Skype for Business Managing IVR / call menus and greetings Changing team availability / opening hours Liaising with telecoms providers when needed Managing the Verba Call Recording system Other tasks Remote support to staff on other sites including occasional site visits if needed Assisting with office moves Experience / Qualifications IT support experience in a similar role Excellent interpersonal skills and ability to communicate effectively at all levels of the business Strong team-worker able to support junior team members as required Willing and able to expand and develop wide skills and knowledge Flexible approach and enthusiastic attitude Committed and self-motivated On Site Server Support experience is essential and an understanding of Azure would be a benefit however training would be supplied. Salary : 20,000 - 25,000 based on experience

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