Customer Service Advisor

Netbox Recruitment ,
West Malling, Kent
More Details
Job Type: Full-time
Salary: £21,500 per annum

Overview

Customer Service Advisor £21,500 12 month contract (maternity contract) Kings Hill Monday to Friday - 35 hour week - hours between 8.30am - 5.30pm 32 days annual leave (including bank holidays) plus 1 additional carrot day if no sickness in a year This Customer Service Advisor role would suit someone who has previous customer service experience, ideally within a contact centre / call centre / high volume inbound call environment or within an office where being on the phone for part of the day is a regular occurrence and is looking for their next career move within a highly successful company who offer an excellent benefits package and friendly work environment. This role is initially on a fixed 12 month maternity cover contract but our client is a large organisation who do not like to lose good employees so there is definitely scope for a permanent role either within this or another department within the company for the right person. Our client actively encourages development and progression so candidates who are looking for their "forever job" where they can grow as an individual and have their efforts and commitment rewarded. The duties for this Customer Service Advisor role will include but not be limited to: Answering a high volume of inbound calls on a daily basis Liaising with both new and existing customers Setting up accounts and taking customer payments (one offs and setting up direct debits) Responding to customer emails Updating the in-house CRM Providing ad hoc admin support Additional benefits include a generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme. The closing date for this role is 19th March 2020. You will need to be available to interview with our client on the 7th March (upon successful interview with Netbox Recruitment in our office and a short telephone interview with our client). Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position. All applications considered, apply or call Sian on option 2

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