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Axis
,
London, Greater London
Repairs Administrator
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
We’re looking for an able and expert administrator to join us. You’ll be responsible for providing excellent customer service to our clients, your colleagues, and our residents. You’ll therefore have interpersonal skills that are second-to-none, the ability to get to the bottom of an issue, and you will be willing to support others to find the right solution in a way that works. We would really like for you to have had some experience in a housing environment, and ideally a decent understanding of the maintenance industry. And we’d like for you to be able to learn new skills pretty quickly, pick up new projects, and implement efficient and creative solutions to common concerns raised by your customers. You will be working in a friendly and focused team, who all have the needs of our customers at the heart of what they do, and they deliver some of the best outcomes possible. They celebrate their achievements, and you will be able to do that too. If you are: Good with people Understanding IT literate A phenomenal colleague Responsibilities: Using company systems to process orders adequately in order to invoice clients Updating system with all interactions with residents Processing supervisory or trade reports to determine action required to resolve repairs Resolution of minor complaints at call level Maintain logs and monitor variation request Maintain and action emails from contract mailboxes Answering payment queries of both sub contract and client Scanning and copying of files as required for contract delivery Dealing with queries from residents, changing appointments Logging current jobs onto our job management system/database Working with Supervisors and trades people to organise and schedule work Updating and changing information as the job changes Keeping all activity logged and up-to-date in an accurate manner Liaising with staff at customer sites keeping them up-to-date with progress information Here at Axis, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and value diversity above all else, we do not discriminate on any basis, so come join us. We’d love to hear from you, so please do have a look at the job spec below, and apply with your CV.