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Directions Recruitment Specialists
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Slough, Berkshire
Graduate with Customer service experince
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
We are looking for someone dynamic, a can do attitude that will go the extra mile and be flexible in approach to work. Someone that would like to progress in the future. Responsibilities: Administration of Maintenance Contracts, including: • Log details of warranties on the maintenance database. • Produce quotations in a timely manner (2 months prior to renewal) to ensure orders are placed prior to end of the warranty or contract period. • Process orders on ERP (SAP) systems and update maintenance database. • Action queries from customers and colleagues on a daily basis. • Update maintenance database where replacement equipment is provided. • Provide a monthly report to System Specialists on equipment due to be serviced. • Where relevant, ensure all on-site visits are conducted by the designated dates. • Ensure all service visits and records are updated on a weekly basis. • Provide reports to internal and external stakeholders. • Managing data on the designated databases. General Duties: • Manage, maintain & update procedures in accordance with our ISO13485 quality management system. • Produce reports and run queries within databases as requested. • Proactively manage customer expectations both internally and externally. • Communicate and correspond with customers to discuss contract renewals. • Maintenance activity can be sporadic, and during times of low demand you will assist with other administrative tasks. • Carry out any ad hoc duties and responsibilities as assigned by your Manager or for Business needs.