Call Centre Scheduler

Bromak Ltd ,
Wellingborough, Northamptonshire
More Details
Salary: Up to £11 per hour + Gross PAYE

Overview

Call Centre Scheduler Wellingborough Temporary to Permanent £11.00ph Gross PAYE £13.00ph UMB The Client My Client is one the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide. Due to managing an increased number of properties, my Client is looking to recruit an additional Call Centre Scheduler to join their busy team in Wellingborough. The Role Based from their offices in Wellingborough and reporting to the Lead Planner, you will be required to take incoming calls from tenants who are calling to log their repairs and maintenance requirements. You will log all calls on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based. Duties: First point of contact for customers, clients and operatives. Receiving calls from customers with repairs & maintenance requests and logging them onto an in-house computer system. Receiving calls from tenants with queries or issues about repairs already in progress Diagnosing the priority of each repair logged and offering the customer a suitable appointment Managing the Operatives diaries and re-arranging appointments if necessary. Closing 'jobs down' when complete Raising new 'jobs' following Supervisors site visits Checking generic mailbox and raising new 'jobs' accordingly Use of Impact Response system Skills: Must be a team player but must also be able to work on own initiative Must be able to prioritise a very busy workload Must have excellent communication skills and telephone manner Must be able to handle a high volume of calls Must be able to diagnose a repair/priority Must be familiar with 'SOR' codes (Schedule of Rates) Must be computer literate Must have previous Planning / Scheduling experience within the Social Housing sector Must be able to handle challenging or sensitive situations i.e. calls from concerned tenants Previous experience on in house system 'Impact Response' - Preferable, not essential Benefits £11.00ph Gross PAYE £13.00ph UMB Comprehensive pension and medical package. The opportunity of working with one of the UK's leading Social Housing Contractors. This is a temporary to permanent position and application is by CV only. If you are interested in this Call Centre Scheduler role, please forward your CV to

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