Receptionist - Insurance

Massenhove Recruitment ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Your next role: Responsible for the delivery of a professional, consistent and efficient front of house service whilst maintaining excellent working relationships with staff and external suppliers. Your responsibilities: Switchboard/Reception/Visitors Promptly answer telephone calls, screen and forward to recipient Greet guests on arrival, complete visitor sign-in procedure and contact the host and/or direct visitor to their meeting room Ensure reception is covered during business hours of 08:30-18:00 (split between two shifts) Arrange bookings for meeting rooms, catering, taxis and couriers as and when requested Ensure reception area is kept tidy, presentable and free from clutter, operating a clean desk policy Book taxis for clients and staff Liaise with Moneypenny (overflow call answering service) in relation to call-handling, including providing new starter and leaver information Meeting Room Management Carry out check of all meeting rooms at various times during the day to ensure they are in good order and air conditioning set to appropriate temperature Book rooms and manage smooth-running of meeting rooms throughout day Prepare rooms for meetings Order lunches and prepare for service at the relevant time Liaise with housekeeper to ensure meeting rooms are cleared of dirty cups and ready for next guests, consumables are well-stocked and client areas are clean Internal and External Requests Regularly check Facilities portal (Service Now) for jobs and carry out any that fall under the remit of Reception in a timely manner Manage central mailbox, forwarding relevant enquiries onto the correct department and deleting all junk mail Order business cards for new starters and replacements for existing staff Stock Management Ensure maintenance of appropriate levels of catering items required across the reception and meeting room areas Place replenishment orders for catering items with suppliers Responsible for ordering stationery supplies Dealing with any service issues with catering and stationery suppliers Financials Add details of catering orders and other purchases onto relevant spreadsheet for reconciliation against invoices by Head of Facilities Checking stationery invoices received against orders placed Team Support Support other areas of the Facilities team as and when necessary, including providing holiday cover and helping with ad-hoc projects Undertake any other responsibilities that may become necessary for the proper performance of the role Assist Facilities with tasks such as recalling files from storage Personal Attributes Excellent communication skills (both written and verbal) with all internal and external customers and suppliers Good attention to detail and high levels of accuracy Strong administrative skills and good use of initiative Excellent time management skills Good working knowledge of IT systems including Microsoft Office (Outlook / Word / Excel) Comfortable managing own workload and acting independently or as part of a team Ability to identify issues that can be resolved personally and those needing escalation to Head of Facilities Capable of multi-tasking and portraying calm disposition even when busy

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