Hotel Receptionist

Asure Recruit ,
Kent, Hampshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

Hotel Receptionist Full Time Central Tunbridge Wells Salary: £21,000-£24,000 pro rata Shifts: working 5 out of 7 days, shifts between 7:00am - 11pm including weekends Can be flexible with hours, as long as you can work some weekends and evenings About Our Client A leading, rapidly expanding, multi-award-winning Group based in Tunbridge Wells, providing superb opportunities to develop and progress your career within a very exciting role. Role Purpose This is a superb opportunity to join a luxurious 4-star hotel in central Tunbridge Wells. Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high-profile role requires excellent customer facing approach with exceptional levels of customer service skills. Key Responsibilities: Greet all guests on arrival Manage luggage collection/delivery Manage all check ins/outs Answering guest queries be they by phone or email, in line with company policy Effective call handling, being able to transfer a call to the relevant department and to take and effective message. Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary Manage any Ad Hoc requests Have a good knowledge of the local amenities and be able to direct guests to local tourist sites. Assist with group bookings including, room listing and payments To take part in scheduled training and to proactively take part in relevant hotel meetings To have extensive knowledge of all hotel facilities Identifying and removing potential H&S hazards Experience: Customer service. Experience within a similar role at a 3 / 4 establishment. (Desired, not essential) MUST have strong booking scheduling experience and be competent on booking systems. Key Skills and Knowledge Knowledge of computer applications is essential - Microsoft outlook/excel/office Close attention to detail with a structured approach to a task An ability to work under pressure Be well spoken with excellent written and communication skills Be self-motivated, maintaining high levels of enthusiasm Must have a high level of speaking the English Language What's on Offer 22 days annual leave 5% pension contribution scheme Healthcare benefits Life assurance Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more

People also viewed