Fraud and Application Support Analyst

CUBIC TRANSPORTATION SYSTEMS LTD ,
Stockton-on-Tees, Durham
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Overview

We have several exciting openings for Fraud and Application Support Analysts to join our team in Stockton. You will be responsible for providing second line technical support to multiple customers across various regions. This is an excellent opportunity to gain a lot of technical experience on back office platforms in a busy environment, whilst making improvements using different technologies with ongoing learning and involvement in current and future projects. You will use your experience and qualifications to work across 20 custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems whilst operating various prevention schemes to identify and reduce fraud. You will be part of a support team working a 4 x 4 rotating shift pattern working with major customers including transport authorities such as TfL (Transport for London). What we’re looking for in you: You will: Have proven experience in application support including system administration, technical troubleshooting, root cause analysis and incident resolution. Have experience in p roviding second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems. Be competent in reviewing, analyzing, investigating and reporting regarding actual or suspected fraud. Have a selection of skills covering partnership working, improving processes, documentation support, problem solving and reporting. What you need to know: You will be employed on a full time, permanent basis in a supportive role, as well as meeting the criteria outlined in the section above, in order to apply for this opportunity, you must: Have experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL). Have working experience of small to large scale transactional systems within a fraud/application support role Be c ompetent in MS Office, specifically Excel, Access, Outlook and Word. Have the ability to work in remote teams handling sensitive and confidential information. You will be rewarded with a competitive basic salary, benefits and a company culture that promotes supportive team work, learning opportunities and career development. The company: At Cubic, we love to solve problems and give travellers choices in how to pay their fares quickly and safely through our revenue management and Intelligent Transport Systems (ITS) systems and tools. We enable transportation authorities and agencies to manage demand across the entire transportation network - all in real time. We continually strive for innovation and improvement in the overall user experience through faster fare payment and efficient information management. Our track record in revenue management, real-time passenger information and intelligent traffic management systems is built on our commitment to delivering innovative, open and customer-focused solutions.Delivering end-to-end systems and services based on innovation, scalability, specialist integration and the flexibility to grow with changing requirements and emerging technology for the complete mobility network is what Cubic does best. We deliver to the major cities around the world and in the United Kingdom we are best known as the technology and service provider for London’s Oyster Card System. As an employer, we are committed to investing in our people via learning and development schemes, social events and achieving a good work/life balance. This job was originally posted as www.totaljobs.com/job/89941844

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