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HAMPSHIRE COUNTY COUNCIL
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Winchester, Hampshire
Service Desk IT Technician
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Job Type: Full-time |
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Salary: £18,426 - £19,407 pro rata, per annum |
Overview
Are you a motivated and enthusiastic individual looking for either your first opportunity within IT Support or the next step in your IT Support career? Our authority provides high quality public services to over a million customers. The Hampshire IT Service Desk plays a vital role in providing first level IT customer support both via the telephone and self service options, across a wide range of systems, applications and services, to our employees, schools and partners. Working within a team you will deliver excellent customer service, ensuring all incidents are logged within the incident management system and resolved at the first point of contact or assigned to the correct resolver team. With a basic knowledge of IT including experience of using Microsoft Windows and Office applications, you will be able to absorb information quickly and understand new technologies/solutions. You will have excellent interpersonal and communication skills - both oral and written, together with the ability to identify, analyse and solve problems in a logical and effective way. If you would like the opportunity to gain proficiencies across a range of technologies and applications, and wish to play a major part in transforming the way people work and the way we deliver our services, this could be the role for you.