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Connect2Hampshire
,
Winchester, Hampshire
IT Access and Service Request Role
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Contract Type: Contract |
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Salary: £10.8 per hour |
Overview
IT Access and Service Request Role To work within a team of approx. 5 staff to provide access control and limited technical support Provide some customer support over the telephone. Assist in the delivery of projects and programmes as required. Skills, knowledge and experience Previous experience of delivering IT support/providing IT Access is desirable but not essential. A keen interest in IT and customer service is, however, important. Good interpersonal skills and the ability to relate well to people at different levels. Ability to work quickly and accurately and to deadlines. Ability to remain polite and calm under pressure Ability to identify, analyse and solve problems in a logical and effective way. . Ability to follow processes accurately. Ability to quickly absorb information and understand new technologies/solutions. Must have an enthusiastic and self-motivated approach. Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers. Generic role information: To support the provision of effective and efficient IT services and to assist in the delivery of IT access and requests. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards. Normally 5 GCSE grade A-C or equivalent including Maths and English. Experience of working with standard IT packages and procedures and effective communication skills We are based in Winchester city centre. Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.