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Cordant People
,
London, Greater London
Complaints Handler
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Job Type: Full-time |
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Salary: £28,300 per annum |
Overview
Is your experience gained in an FSA environment? Do you have previous complaint or claims handling experience? Have you been a decision maker in the complaints process? Our prestigious client based in Canary Wharf are looking to expand their existing complaints/claims team. With a fantastic training programme and enviable benefits package to boast, they are looking for candidates to join them on a permanent basis in their superb London location just a 10 minute walk from Canary Wharf. Duties: Utilising communication, problem solving and listening skills whilst liaising with customers - customers could include financial business and their customers Handling complaints and queries received in writing or over the telephone Gathering the necessary information to enable full investigation of a complaint and to provide a fair and reasonable outcome. Suggesting options and solutions for customers to consider. Building knowledge of the financial services - general insurance, PPI, investment and banking and credit and providing clear guidance on what is involved in setting up a complaint. The Person: Excellent communication skills both verbally and written Must have previous experience within a complaint or claims handling role Prepared to participate in an interview/recruitment process that takes from 4-6 weeks It is essential you would pass a CRB and credit check Additional Information: 35 hours per week worked between 8 am and 8 pm - shifts agreed in advance with Manager 2 Saturdays to be worked per annum - 9 am - 1 pm Excellent training/induction programme/progression opportunities Pension Critical illness cover Income protection Life assurance Personal accident cover Private medical insurance 25 days holiday bank holiday and the option to buy more days of annual leave May and June 2020 start dates available When applying: It is essential that your CV demonstrates your experience/skills in the following areas: strong prioritisation, communication and decision making skills, the ability to evaluate evidence using sound judgement and empathy, and the ability to work autonomously and take ownership for your own workload. Keywords: FSA, financial, insurance, PPI, mortgage, credit, investment, ISA, banking, claims, customer service, client service Cordant Group is an equal opportunities employer