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Nigel Wright
,
Durham, Durham
It Support 6 month FTC
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Overview of the role Nigel Wright are delighted to be working with a growing manufacturing organisation based near Durham for a 1st line IT Support to join the business on a 6 month contract. This position has the potential to go permanent. Joining a dynamic and busy organisation you will be dealing with 1st line support requests. You will be a part of the internal IT team, providing a mixture of remote and hands on support in a service desk and hands on hardware role. Role: IT Support Duration: 6 months fixed term contract- with potential to extend Location: Near Sunderland Salary: £22-25,000 dependent on experience Key Responsibilities To use and maintain the company IT Helpdesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met and ITSD is consistently delivering an excellent service To take ownership of issues and escalating incidents to other team members or the ITSDM where necessary. To provide a professional first line IT support service to all staff and customers at all sites. To be a primary point of contact for all IT/Telecoms matters, ensuring correct procedure is followed and tickets logged on the IT Helpdesk. To build and deploy new hardware/software for users following documented procedures. To maintain the mobile/telephony estate, performing all relevant account management tasks and the logging of any support issues with the provider where necessary. To maintain confidentiality of company data and systems. To undertake any other duties deemed relevant to the role. You should have Experience in a similar 1st line support role and be able to hit the ground running Experience with Microsoft Active Directory, DNS and DHCP Technologies Support of VOIP solutions Knowledge of networking topology and experience with networking equipment (Switches, APs) Excellent customer service Excellent communication skills How to apply Our client requires support ASAP, with the current Covid-19 crisis, our client still needs to remain open to support critical parts of our infrastructure. Please apply with an up to date CV and if successful a consultant will call you back.