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Twelve Talent
,
Newmarket, Suffolk
Service Desk Coordinator
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Salary: From £18,000 to £20,000 per annum 25 Days Holiday, Pension, Company Bo |
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Overview
Job Description: Due to continuous growth our client needs to strengthen their team and recruit a new Service Desk Co-ordinator They are the market leaders in the provision of managed IT services to the retail and hospitality sectors. They thrive on delivering customer satisfaction providing them with installation, maintenance, repairs, configuration and staging for all IT products within the retail & hospitality industry. They are one of the most highly sought after IT service providers in the UK. Job Overview: The Service Desk Co-ordinator role is all about ensuring our customers kept up to date with the progress of resolving the faults logged with our engineers. This may be via links to their systems, or by phone call and email. Ensuring customers are aware of the latest ETAs for their service visits, aware of any issues and kept up to date with queries they log are key components to this role. Validating calls and arranging revisits are important parts of this job. Booking access for engineers to ensure they can get on site is key. Days of work is rota based – 5 shifts per week, including 1 in 3 weekends, hours of shifts covering 8:00 - 20:00 All applicants will need to drive due to location of client. No public transport links Key Tasks and Responsibilities: Control of all customer data Logging customer calls Monthly SLA management Resolution of aged calls Planning revisits Call validation Skills and Abilities: Communication skills to internal and external stakeholders Confident with IT systems and software packages Organised and methodical Familiarity with Gmail and Google sheets Excellent listening skills and clear concise verbal and written skills Geographical awareness Experience: Experience in a Service Desk Co-ordinator /administration role (or equivalent) IT service desk Customer service Behaviours: Calm under pressure Self-motivated Proactive Team Player Polite and courteous Job Type: Full-time Salary: £18,000.00 to £20,000.00 /year This job was originally posted as www.totaljobs.com/job/89644859