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Inresourcing
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Colne, Lancashire
IT Service Desk Analyst
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Job Type: Full-time |
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Salary: £16,000 per annum |
Overview
IT Service Desk Analyst Our client a leading travel company located not far from the colne area, is recruiting an IT Service Desk Analyst. IT Service Desk Analysts are the first point of contact for IT incidents and Service Requests for all business users and 3rd party companies/suppliers. As a Service Desk you will raise all tickets appropriately, where possible attempt a first line fix, assign the ticket accordingly. As an IT Service Desk Analyst your role will include to: Act as the first line support for all IT Incidents and Service Requests. Actively work to resolve as many incidents possible as a first line fix to reduce work going into other IT areas Raise all incidents whether resolved as a first line or for assigning to 2nd 3rd or external suppliers in the Service Now Service Management tool in line with group SOX requirements Act as the first line support for all mobile device issues including mobile iron, lost devices, signal problems etc. Act as the first line support for applications such as Skype for business, VPN Perform Security Administration for the applications supported by the ServiceDesk Ensuring all procedural documentation is kept accurate, easy-to-follow and relevant and stored digitally on the department’s SharePoint site. Ensure SOX and PCI regulations are met and adhered to by all areas of the business in respect of IT related practices and identify to the End User IT Services Manager areas of potential failure or concern. As a Service Desk Analyst you should be working in a similar role and ideally be ITIL qualified. On offer is a basic up to c18k plus beneifts, with great opportunity for training and future progression.