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Link Asset Services
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Leeds, West Yorkshire
Customer Service Representative
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Job Type: Full-time |
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Overview
Company Description Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us… Job Description At an exciting time for Link Asset Services, we're looking to expand our dedicated team of Customer Service Representatives. This is a varied and challenging role, handling telephone and email enquiries in a fast-paced environment. Full training will be provided so we are looking for candidates with excellent customer service skills and a positive and flexible attitude. This is an excellent opportunity for someone to begin their career within a growing organisation. Day to day duties: Responding to inbound telephone calls and emails from investors and finance industry professionals, providing information related to investments Through training, gain expert knowledge and awareness of our products & procedures to be able to clearly explain information in an understandable way. Demonstrate strong verbal communication skills and a passion for great customer service. Escalate queries, complaints, risks and issues promptly Accurately record information in the relevant systems Identify opportunities for process improvements that positively impact the customer’s experience Full Study Support for the Investment Operations Certificate We want our colleagues to become well respected industry professionals, so as part of this role we will be offering full study support for the Investment Operations Certificate. We will provide books, mock exams, study leave and a community that can really support you through your studies. The IOC forms part of the Chartered Institute of Securities and Investment and is recognised as a Professional Qualification in over 50 countries. Qualifications Essential: Confident communication skills - both written and oral. Demonstrates at all times respect with colleagues and customers Excellent attention to detail Demonstrates professionalism by possessing an in-depth understanding of good customer service Demonstrates a good team working ethic Commitment to self-development Working knowledge of MS packages e.g. Word, Excel Desirable: Previous experience in a contact centre environment An understanding of the financial services industry Additional Information This role is based in our new flagship office in Central Square, Leeds City Centre Salary and attracts a salary of £18,500 per annum, plus benefits and study support. Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button… Additional benefits: 23 days annual leave, rising to 25 days after 2 years service Discounted high street voucher scheme Free office fruit baskets delivered twice per week Dress for Your Day dress code Regular social events Cycle to work scheme