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Link Asset Services
,
Leeds, West Yorkshire
Customer Service Representative
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Job Type: Full-time |
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Overview
Company Description Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us… Job Description The role At an exciting time for Link Asset Services, we're looking for a Customer Service Representative to join our Fund Solutions area of the business, dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations. Duties Include: - Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations Prioritise queries and correspond with other departments when necessary to determine the root cause Type and administer correspondence to clients / investors meeting deadlines Ensure quality and accuracy in all correspondence with customers and investors You will be offered a competitive salary with excellent training Full Study Support for the Investment Operations Certificate We want our colleagues to become well respected industry professionals, as part of this role we will be offering full study support for the Investment Operations Certificate. We will provide books, mock exams, study leave and a community that can really support you through your studies. The IOC forms part of the Chartered Institute of Securities and Investment and is recognised as a Professional Qualification in over 50 countries. Qualifications To be considered for this role you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. Maths and English GCSE grade C are essential for this role Additional Information Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button…