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Anonymous
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Nottingham, Nottinghamshire
2Nd Line Support
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Salary: £11 - £13.45 per hour |
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Overview
2nd line support / Service Desk / Nottingham/ £11-13.45/hour (PAYE/Umbrella) REED Technology are currently working with a Public Sector client in Nottingham who requires multiple 2nd line support analyst. The ideal candidate will be responsible for contributing to the delivery of an excellent IT Service Desk. Key Responsibilities: Provide 1st/2nd line support and advice to users of ICT systems and applications through individual job requests, email requests and telephone support as required. Manage our own case load of allocated and self-selected IT jobs by logging, tracking and prioritising your work Maintain, configure and set-up hardware, software, infrastructure telecommunications systems as necessary. Adhere to established technical specifications and work procedures for installations, maintenance and configuration of hard ware and software. Contribute positively to both users and team. Help manage the IT documentation. Hardware and software technical knowledge with; Windows Server 200-2012, Exchange Server, Active Directory, Networking, Switches, Routers, SQL Server. Skills required - Active Directory; Group Policies - Exchange - Windows Server Qualifications and experience in; - Knowledge of ITIL - 2 years' experience in a similar role If you are interested in this role, please apply using the link or send your up to date CV to Sheena Patel at REED Technology. This job was originally posted as www.totaljobs.com/job/89920574