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Newgen Group Limited
,
London, Greater London
Call Center Advisor
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Job Type: Full-time |
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Overview
We are looking for a Call Center Representative that will be the liaison between our client’s company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues,complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Duties Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Requirements Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively If you are a people person, with excellent customer service skills, punctual and passionate about what you do then we’d love to hear from you