Call centre administrator

Customer service/call centre administrator Monday - Friday 8:30am -5:30pm Wickford Permanent £18,000 Free parking My client, an expanding housing association based in Wickford, is looking for support staff for their very busy call centre within the customer services department. Duties include: Answering high volumes of calls from service users, dealing with enquiries / sourcing interpreters for non-English speaking service users / directing the service users to the relevant department Answering telephone calls, emails and enquiries from Housing Officers and stakeholders Liaise with Housing Officers and ensure defects reported are logged onto the system correctly Maintain and update all spreadsheets to include inspections and defects reporting, Comply with GDPR Essential: MUST have experience in handling high volumes of calls Car driver beneficial Immediately available If this sounds like an ideal role for you then please do not hesitate to contact us. We would be delighted to receive your CV. To confirm your identity, you will be required to bring your passport with you when registering. Registration takes approximately 45 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV, however, please note that only successful applicants will be contacted. If you do not live in the local area please let know what your plans for relocation are. Please only submit CVs in word format, preferably with no headers, footers or text boxes. Office Angels are an equal opportunities employer and confirm Office Angels are an Employment Business (short term/contracts) or Recruitment Agency (perms). Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy