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James Frank Associates
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West Malling, Kent
3rd Line Support Engineer
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Job Type: Full-time |
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Overview
3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 1st, 2nd and 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base, working on BAU tasks and project work. The ideal candidate will have a minimum of 5 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Key Responsibilities: - You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work - Acting as an escalation point for other members of the team - You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues, along with taking responsibility for managing projects both on-site and remotely - Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: - Server networking (DHCP, DNS, RRAS, TCP/IP) - Firewalling (Port numbers, routing, network fault diagnosis) - Remote working (RRAS, VPN, RDP) - User support (Unlock accounts, password creation, password changes) - Exchange / Office365 - Printer support (network printing, all common troubleshooting) - SharePoint - VMware & Hyper-V - Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd and 3rd Line experience to join a knowlegeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. Due to the fast growth this company are experiencing the role has the potential to evolve with the needs of the business, where you will have a genuine part to play in the development of the company and the direction they are heading. CV's are being reviewed, so please apply now for immediate consideration.