2nd / 3rd Line IT Support Engineer

Latcom Plc ,
Oxford, Oxfordshire
More Details
Job Type: Full-time
Salary: £28,000 per annum

Overview

2nd / 3rd Line IT Support Engineer. Based just outside Oxford my client has a new requirement for an 2nd / 3rd Line IT Support Engineer. You must have most of the following with experience in an 2nd/3rd line role: Microsoft Hyper V Veritas Backup VoiP Telephony Systems Remote Desktop Services Sound knowledge of Windows 10 & Server 2012 / 2019 Knowledge of Office 365 Active Directory Excellent communicator An analytical & Pro-Active approach to problem solving / information gathering Excellent interpersonal skills Excellent Organisational Skills Role is to provide direct and telephone-based support for staff with all IT-related queries in a professional and efficient manner, ensuring calls are logged, allocated, followed up and closed in accordance with company practices. You may also be involved in the commissioning, installation & support of new IT equipment. This role is the main link between the IT Helpdesk and the business. The successful candidate must be an excellent communicator and possess excellent people skills. It is anticipated that the successful candidate will become heavily involved in the day to day support of all IT related incidents / projects and liaise closely with the IT Manager to resolve problematic incidents. For a full job spec and further information, please send in your CV ASAP

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