Customer Service Advisor

Antal International ,
Southampton, Hampshire
More Details
Job Type: Full-time
Salary: £17,000 per annum

Overview

Customer Service Advisor Our client is an Iconic fashion brand that has its customer service centre in Southampton. In order for them to achieve customer excellence, they are looking to recruit a Telephone Customer Service Advisor who, through their efficient, timely and professional approach, will provide the very best standards of support to our loyal customer base. For our client employee training, development and progression is of paramount importance to them. You may have already completed some specific training, however if not, they will provide this to you alongside continuous development opportunities, for those that demonstrate commitment to us. Job Description of Customer Service Advisor To provide high quality information, advice and guidance to customers via telephone and email To ensure customer queries are resolved in accordance with agreed standards To adhere to Service Level Agreements within the Customer Service Department. Develop yourself into an integral part of the team, ensuring clear communication between colleagues and our customers. Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customers’ expectations. Our success in delivering excellent service to our customers is driven by our core values, which are Show empathy by listening and understanding Empower our colleagues Responsibility through ownership Value every customer and each other Inspire by always acting in a positive and pro-active way Communicate in a clear, concise and timely manner Expectations are met every time Profile Good time management skills and able to effectively prioritise workload Strong customer service experience Exceptional written and verbal communication skills SAP knowledge is desirable 5 GCSE including Maths and English (or equivalent) Strong IT skills

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