Customer Support Coordinator

Bond Williams Ltd ,
Southampton, Hampshire
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Job Description

Customer Support Coordinator - Temporary - Southampton - £10.82 per hour Our client based in Southampton are looking for a temporary Customer Support Coordinator. Working within the Customer Services Team, we are looking for someone to work using standard emails and templates with attention to detail. This is a non-telephony role. The role responsibilities will be: * Responds to Consumer customers via email * Owns and resolves customer requests to achieve successful migration from one application to another * Adheres to and contributes towards improving business processes to achieve a consistent level of service provided to external customers to maintain Corporate Brand image * Updates business systems with relevant information to enable monitoring, tracking and analysis of customer data to drive service improvements Experience of working in a target driven admin role * Providing high levels of customer service * Experience of working in a target driven admin role * Experience of taking ownership of queries and resolving these successfully * Corresponding to customers over email * A working knowledge of CRM systems * Excellent organisational skills and attention to detail For more information on the hours and the role please email Suzanne@bondwilliams.co.uk.co.uk or apply online. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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