Field Manager

Acorn Recruitment And Training ,
Nottingham, Nottinghamshire
More Details
Job Type: Full-time
Salary: £26,260 per annum

Overview

As a business, our client is driven by four values; Do the right thing, Dare to be different, Strive for more and Be customer obsessed. They run their business by these values and they are reflected in all of their roles. Job purpose: Field Mangers first and foremost ensure that the Courier Teams deliver their customer's parcels. About the role: Field Managers are the point of contact for the Couriers when they have issues, cannot attend work or need guidance. They ensure that all work that has been allocated has been picked up and delivered by a Courier. Where this is not the case, they work on finding solutions to ensure that the customers' delivery is achieved. They review tracking data to ensure that the Couriers are on track and where relevant, step in to check if there are issues and offer appropriate solutions. As an agile member of the team, they manage Courier service working out of a number of sub depots within a geographical area. Courier recruitment and "on-boarding" is also a major part of this role. Working alongside Compliance Managers they manage/monitor KPI targets and are responsible for cost management/budgeting. This Field Manager position is a demanding yet rewarding role, it's a lot of responsibility and we are looking for someone who has the experience and desire to drive great customer experience in a fast-paced and challenging environment. Requirements: The ability to deal with people and conflict The ability to think on your feet and come up with solutions to problems An approachable manner and 'can do attitude' Our job is for someone who is able to efficiently prioritise pressing needs where there isn't an obvious solution and provide feedback to the wider business. A good geographical knowledge of the local area An understanding that a role of this type is not your average 9-5 and will involve working on a weekend on a rotation basis Previous experience of managing a team, coaching and interviewing/recruiting people is essential. Please do not apply if you do not have all of this crucial experience We would welcome applications from people who are currently residing within close proximity of and who are willing to work in Nottingham/Derby Benefits: Bonus (up to £6,000) Car 26 days holiday Opt in benefits

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