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Pertemps Hemel Hempstead
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London, Greater London
Call Handler Part Time
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Job Type: Full-time |
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Salary: £10 per hour |
Overview
Call Centre Operator Part Time - 3 Days a week 8am-5pm Temp to perm My client is the world’s leading contract logistics provider. They have proven expertise within the automotive, consumer, chemicals, energy, engineering and manufacturing, life sciences and healthcare, retail and technology sectors. In today’s growing global market there are continuously offering innovative logistic solutions. The life science and healthcare sector require call handlers for their Patient Transport service based in Enfield. M ain Responsibilities: To provide effective telephone answering to the general public, health care professionals, services users and other agencies. To receive and record all aspects of patient related information on computer terminal. To fully utilise the control system in recording patient related information, planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken. To liaise with all Patient Transport Contracts, staff and other agencies using the telephone and e-mail. To undertake duties within service procedures and instructions to ensure that performance standards are achieved. To undertake administrative duties as directed and participate in on-going service quality review. Filing as appropriate and as directed. Other duties appropriate as may be required from time to time. To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development. To assist with special projects as and when required. Comply with all instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation. Essential Skills: Experience within a customer orientated organisation Experience using a telephone and e-mail as a regular means of communication in a work environment. Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance. Inquisitive mind and proven questioning skills. An assertive but empathetic manner. IT skills Demonstrate the ability to be tactful and diplomatic as required. Ability to work effectively as part of a team. Demonstrate high level of commitment to the provision of an efficient and effective service Desirable Skills: Experience of working in a call centre environment Experience of using 'Cleric’ or similar computerised scheduling and control system Route planning & scheduling recourses Willing to participate in the development of the service. Geographical knowledge of the London area Benefits: holiday accrual via agency opportunity to gain a permanent contract with the world's leading logistic provider with potential pay rise and bonus incentive free parking on site canteen facilities Please contact Pertemps Enfield if you feel you are suitable for this role.