Customer Advisor

Pertemps Bristol Commercial ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £17,000 per annum

Overview

Are you looking to join a fast-paced growing organisation that offers free bus travel to and from Bristol city centre, newly refurbished working environment and great progression routes for your career? Start date 14th April 2020 - Assessment Centre's to be confirmed Starting salary of £17,000 the potential to earn up to £19,400 with our pay for skills package monthly performance-related bonus Progression Opportunities Training & Development Competitive Company Pension Award Winning Employee Share Plan Flexible Working Hours 25 Days Holiday Excellent Working Culture Are you looking for a company that offers fantastic employee benefits, including a unique share plan scheme, on-site gym, coffee shop, canteen, and so much more? I am looking for several Inbound Advisors to work in South Bristol You do not need any experience as full training will be provided You will work for a global financial services company, with over 16,000 employees, providing services in over 20 countries, to 125 million customers. We have more than 4,000 employees in the UK, including over 1,500 in our European headquarters in Bristol. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. Our Communications Centre, based in our Bristol office, is the hub of our Operations team, responding to hundreds of customer enquiries every day, and providing a wide range of services. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. Our Communications Centre, based in our Bristol office, is the hub of our Operations team, responding to hundreds of customer enquiries every day, and providing a wide range of services. Who are we looking for? This is a demanding and fast-paced Customer Service role where you will receive the appropriate training and development to be able to deal with customer queries effectively and efficiently. Above all else you will be expected to deliver an exceptional customer experience as part of a team that works together to meet demanding service and quality standards. You will initially be given approximately 4 weeks training in a classroom/academy setting. Passing the training period is a requirement of the role, so no annual leave or other time off will be permitted during this time. We are looking for candidates with the following experience and attributes: o Previous experience of delivering excellent customer service o Strong communication skills o Ability to work as part of a team - positive outlook and high energy o PC Literate including MS Office applications such as Outlook, Word and Excel o Enthusiasm to develop new knowledge and skills o Commitment to quality What's involved in the role? The Customer Service Representative role is all about managing inbound customer enquiries from Tenants and Landlords, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction. You'll join our Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services. This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you're looking to build a career, there is no better entry point You will receive comprehensive induction training when you join the business, including a coach-supported academy environment for the first few weeks after your training finishes. The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:00 and 18:30 with shift rotation and you will be scheduled to work daily 7.5 hour shifts between these times. What do we give back to you? If you want to be part of a growing organisation in a fun team environment, then you need to apply today Our starting salary is £17,000. There is also a monthly bonus potential with the opportunity for increase with our Pay for Skills package. The more you learn, the more you earn Must be available to start employment: 14th April 2020 and no leave can be taken in the first four weeks of starting the role whilst you are training. We offer a range of flexible benefits including our on-site gym and a benefits platform which means you can pick and choose which benefits you'd like to take advantage of. We also have a modern newly refurbished working environment and offer great opportunities for career development. Our benefits package includes but is not limited to: o Monthly performance-relate bonus (after 3 months) o Potential to earn up to £19,400 with our Pay for Skills package. The more you learn, the more you earn o 25 days holiday (plus bank holidays) o Excellent pension scheme o Shareholder incentive plan o Online MyBenefits package o Free bus service to/from City Centre to/from o Onsite gym o Onsite coffee shop and lounge o Onsite canteen A Truly Diverse Place to Work We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. If you are interested in applying please send your CV to

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